Here to help.

Here are resources and answers to common questions. For additional help, click on the chat icon below to chat with Robin.
Asked and Answered

Frequently asked questions.

I have a new prescription, what do I do?

First, click here to create a profile or sign in. Then click “Request a new prescription” and follow the steps. You can also ask your prescriber to send the prescription details to Birdi, just show your prescriber these instructions.


Why do I need to have my prescription transferred? How do I have my prescription transferred?

If you have a prescription at another pharmacy, it will need to be transferred to Birdi.  Birdi can do this for you!  To have a prescription transferred, click here to create a profile or sign in.  From the Medicine Cabinet screen, click “Transfer a prescription” and follow the steps.  You can also ask that pharmacy to transfer it to Birdi for us to fill it and send it to you. Birdi is a full-service, online pharmacy.

What information do I show my prescriber so she or he can send my prescription to Birdi?

Our “For Prescribers” page has all of the information your prescriber will need to send your prescription to Birdi.

Is it free to use Birdi?

Yes, Birdi is a free service - and includes FREE standard shipping!

Do you ship to all states? / Do you ship to PO Boxes? / When can I expect delivery and who delivers?

Birdi will ship to all USPS-validated mailing addresses in all 50 states and Guam, including PO Boxes for non-perishable medications.  If your prescription requires refrigeration, we will ship it overnight, but cannot ship it to a PO Box.

Birdi offers delivery with FREE standard shipping through USPS that can take 3-5 business days (we may need to reach your provider or insurance for some medications, and this can add to the processing time). If you need it sooner, we also have UPS express delivery options for an additional fee of $25.

All processing and shipping are from our facilities in Michigan.  Tracking information will be available after we have shipped your order.

What’s the status of my delivery?

All of your prescriptions and their status are in the “Medicine Cabinet”.  you can check the status of your order and tracking information on the delivery from "Order History".

I forgot my password, what do I do?

Simply click on “Sign In” and then “Forgot password?” and follow the steps.

How do I allow Birdi to give another person my information?

Sign in and then click on your profile (your name in the upper right hand corner next to the shopping cart) then click on “Representatives” to add an authorized person.  Or complete this Protected Health Information (PHI) authorization form to allow Birdi share your information to people you choose.

How do I update my profile information?

Click on your name in the top right navigation. Here you will be able to see your profile information.

How do I change my health conditions and allergies?

You can add health conditions and allergies within your profile page. To remove or edit, please call us at 1-855-Birdirx (1-855-247-3479) and a Patient Care Specialist will assist you. We are here to support you Monday-Friday 8am-8pm and Saturday 9am-1pm Eastern Time. We are closed Sundays.

What is the Birdi price?

At Birdi, we are working to make prescriptions more affordable whether you have insurance or not. If you don’t have insurance, Birdi can offer the option of the Birdi price, which is separate from, and not insurance.

The Birdi price cannot be used on medications that you pay for using your insurance, Medicaid, Medicare, or any other government funded healthcare program. It cannot be combined with other coupons, vouchers, or discounts. 

The Birdi Price is a unique offering low prices on many prescriptions.  


How can I get the Birdi price for my prescription?

The Birdi Price is available if your insurance is not currently accepted by Birdi.  You can check the cost of the prescription through our online virtual assistant, “Robin”, or select “Request a new prescription” from the Medicine Cabinet, and you will be shown the cost, and given the option to submit for purchase.

I’m almost out of refills, how do I get more?

Sign in to your account, find the prescription on the Medicine Cabinet, and click “Add to Cart”.  Birdi will contact your prescriber to update your prescription, and Birdi will notify you when your new prescription has been received.

Can I automatically refill my prescription?

Although Birdi does not auto refill, we will send you notifications when it’s time for a refill and when your refills are getting low, so that you can order the refill (with FREE standard shipping) when it is most convenient for you.

Will a purchase thru Birdi count towards my insurance deductible?

If you use your insurance, it will count against your insurance deductible.  Prescriptions purchased with the Birdi price do not count towards your insurance deductible.

Can I use my FSA/HSA?

Prescription medications are eligible for FSA and HSA spending accounts. If your insurance has given you a debit card for these expenses, you may use it to pay for your prescriptions through Birdi.

Can I cancel an order or return my prescription?

You may request a cancelation for your order by contacting customer support at 855-Birdirx (855-247-3479). However, once it has been shipped, it cannot be canceled or refunded.  If the pharmacy dispenses and ships the correct medication to you, you cannot return or receive a refund.

How do I know that my personal information is secure?

We take your privacy very seriously and strictly adhere to HIPAA federal regulations. Read more in our privacy policy.

I have more questions, who do I contact?

You may contact our support center at 1-855-Birdirx (1-855-247-3479). We are here to support you Monday-Friday 8am-8pm and Saturday 9am-1pm Eastern Time. We are closed Sundays.


Helpful resources.

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1-855-Birdirx 1-855-247-3479
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P.O. Box 8004, Novi, MI 48376

Hours of Operation:

Monday through Friday, 8:00 AM - 8:00 PM ET
Saturday, 9:00 AM - 1:00 PM ET
Closed on Sunday