Here to help.

Here are resources and answers to common questions. For additional help, click on the chat icon below to chat with Robin.

Asked and Answered

Frequently asked questions.

Why do I need to have my prescription transferred? How do I have my prescription transferred?

If you have a prescription at another pharmacy, you will need to have that pharmacy transfer it to Birdi for us to fill it and send it to you. We are a full-service, online pharmacy. To have a prescription transferred, click here to create a profile or sign in. From the Medicine Cabinet screen, click “Transfer a prescription” and follow the steps.

What information do I show my prescriber so she or he can send my prescription to Birdi?

Our “For Prescribers” page has all of the information your prescriber will need to send your prescription to Birdi

I have a new prescription, what do I do?

First, click here to create a profile or sign in. Then click “Order a new prescription” and follow the steps. You can also ask your prescriber to send us the prescription details, just show your prescriber these instructions.

Can I set up a profile or edit my profile by mail?

Yes, please use this enrollment form.

How do I allow Birdi to give another person my information?

Fill out this Protected Health Information (PHI) authorization form to allow Birdi share your information to people you choose.

How can I submit my prescription by mail?

Use this prescription request form. It includes all of the information you need to mail in your prescription.

Do you carry my medications?

We are a full-service, online pharmacy. Our pharmacists can fill most brand and generic prescription medications.

Can I use my FSA/HSA?

Prescription medications are eligible for FSA and HSA spending accounts. If your insurance has given you a debit card for these expenses, you may use it to pay for your prescriptions through Birdi.

I’m a prescriber, how do I submit my patient’s prescription?

You may send the script electronically to Birdi from your list of pharmacies. Please go to our “For Prescribers” page for more information.


Will you ship to me? / Do you ship to all states? / Do you ship to PO Boxes?

We ship to all USPS-validated mailing addresses in all 50 states and Guam, including PO Boxes for non-perishable medications.  If your prescription requires refrigeration, we will ship it overnight, but cannot ship it to a PO Box.

Can I compare medication prices? Can I use my discount card?

We will be adding new options like prescription cost compare, discount programs, and other ways to save you money in the near future.

Can I automatically refill my prescription?

Although we do not auto refill, we will send you notifications when it’s time for a refill and when your refills are getting low.

Is it free to use Birdi?

Yes, Birdi is a free service.

What delivery options are available?

We offer free standard delivery through USPS that can take 3-5 business days. If you need it sooner, we also have UPS express delivery options for an additional fee of $25.

How long do prescriptions take to ship after placing an order?

Once we receive your prescription, we work quickly to process and verify it (we may need to reach your provider or insurance for some medications, and this can add to the processing time). Once it is confirmed, we have free standard delivery through USPS that can take 3-5 business days. And we also have UPS express delivery options for an additional fee of $25.

Where do my prescriptions ship from?

We package your prescriptions with detail and care in Michigan.

Who delivers my prescriptions? Do I need to be home for delivery?

Standard delivery is provided by the United States Postal Service (USPS). Expedited service may utilize UPS or other services. Tracking information will be available after we have shipped your order.

How do I know that my personal information is secure?

We take your privacy very seriously and strictly adhere to HIPAA federal regulations. Read more in our privacy policy. If you live in California, read our California privacy policy.

I forgot my password, what do I do?

Simply click on “Sign In” and then “Forgot password?” and follow the steps.

How do I update my profile information?

Click on your name in the top right navigation. Here you will be able to see your profile information.

I’m almost out of refills, how do I get more?

Please contact your prescriber to issue a new prescription to Birdi.

What’s the status of my delivery?

Go to your “Medicine Cabinet” and click on the prescription to get your tracking information.

How do I add a new prescription?

Go to your “Medicine Cabinet.” Click “Order a new prescription” and follow the steps.

Can I cancel an order before/after it has shipped?

You may request a cancelation for your order by contacting customer support at 855-Birdirx (855-247-3479). However, once it has been shipped, it cannot be canceled or refunded.

Can I return my prescription?

If the pharmacy dispenses and ships the correct medication to you, you cannot return or receive a refund.

How do I change my health conditions and allergies?

You can add health conditions and allergies within your profile page. To remove or edit, please call us at 1-855-Birdirx (1-855-247-3479) and a Patient Care Specialist will assist you. We are here to support you Monday-Friday 8am-8pm and Saturday 9am-1pm Eastern Time. We are closed Sundays.

I have more questions, who do I contact?

You may contact our support center at 1-855-Birdirx (1-855-247-3479). We are here to support you Monday-Friday 8am-8pm and Saturday 9am-1pm Eastern Time. We are closed Sundays.


Helpful resources.

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1-855-Birdirx 1-855-247-3479

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P.O. Box 8004, Novi, MI 48376

Hours of Operation:

Monday through Friday, 8:00 AM - 8:00 PM EST
Saturday, 9:00 AM - 1:OO PM EST
Closed on Sunday